Privacy policy

Effective Date: 6 October 2025

1. Introduction

Pooch Parcels (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly, in accordance with the Protection of Personal Information Act (POPIA) No. 4 of 2013.

This policy explains how we collect, use, store, and protect your personal information when you interact with our website or purchase our products.

2. Information We Collect

We may collect the following personal information:

  • Full name and contact details (email address, phone number, delivery address)

  • Billing information and payment details

  • Purchase and subscription history

  • Website usage data (such as IP address and browser type, where applicable)

3. How We Use Your Information

Your personal information is used for the following purposes:

  • To process and deliver your orders

  • To manage your subscription or account

  • To communicate order updates or important service notices

  • To improve our services and customer experience

  • To comply with legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties except where necessary to fulfil your order (e.g. payment processors, courier companies) or as required by law.

4. Data Security

We take all reasonable and appropriate measures to secure your personal data against loss, unauthorised access, or disclosure. Access to customer data is restricted to authorised personnel only.

5. Retention of Information

Your personal information will be retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

6. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal data

  • Withdraw consent for marketing communications at any time

  • Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been infringed

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may affect certain website functionalities.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will take effect immediately upon publication.

9. Contact Information

For privacy-related queries or data access requests, please contact us at:
📧 info@poochparcels.co.za